General TROUBLESHOOTING STEPS

Try completing the troubleshooting steps below in the lodge presented. You can also bank check out our issue-specific troubleshooting guides and other potentially helpful resource:

Ensure your Pokémon GO app is upwards to date

Pokémon GO works best when using the newest version of the app. If you're experiencing an issue with an older version of the app, delight update your Pokémon Become app and see if this fixes the problem for you lot.

  1. Open theGoogle Play Store app.

  2. On the top left, tap thebill of fare button.

  3. Tap theMy apps & gamesmenu pick.

  4. Navigate to thePokémon Become app and tap theUpdate button.

Check your internet connection

Ensure your device is connected to a reliable data connection (Wifi, 3G, or 4G). Endeavor switching cyberspace sources: if you have problem connecting to Wifi, try to connect using 3G or 4G. If you have trouble connecting to 3G or 4G, attempt to connect using Wifi.

Refresh your Game Data

Go to the Settings carte du jour, select Advanced Settings, and tap Refresh Game Information. Refreshing your game data tin resolve a diversity of gameplay problems you may exist experiencing.

Note: Refreshing your game data may untoggle Adventure Sync. If you have Adventure Sync enabled, check that it'due south nevertheless toggled on after refreshing.

Use automatic system time

Make sure that your device's time and date is set to update automatically. You tin update your system time using your device'southward Settings app.

  1. Visit theSettings app.

  2. UnderDate & Time, turn on theAutomatic date & time andAutomatic time zone settings.

Articulate Pokémon Get app data and cache

Past clearing app information and cache, you may be able to resolve temporary issues affecting Pokémon Get. Please annotation that the post-obit steps may vary depending on your device.

  1. Open theSettings app on your device.

  2. TapStorage>Games.

  3. Select thePokémon GO app.

  4. TapClear cache.

Bank check your device's background data restrictions

Ensure that your phone has non restricted background data admission to Google Play Services and Google Play Store.  Learn how to plough on background data.

Uninstall and reinstall Pokémon GO

Delete the Pokémon GO app and reinstall the latest official version from the  Google Play Shop. Your game progress will non be lost by performing these steps, as all game progress is stored online.

Reconnect Google's access to Pokémon Become (Google accounts only)

You may be able to resolve login issues by refreshing Google'due south connection to Pokémon GO. Your game progress volition non be lost by performing these steps.

  2. Click theRemove button to disconnect Pokémon GO from your Google account.

  3. To reconnect your Google business relationship, log into Pokémon GO as yous normally would. Open up Pokémon Go on your phone and log in using your Google account.

Remove your Google business relationship from your device (Google accounts only)

If all other steps practise not resolve your event, try removing and calculation your Google account to your device.

When yous remove the account, your email, contacts, settings, and other information associated with the account is removed from your local storage until you add the business relationship dorsum to your device. Exist certain that you lot consummate these steps with acceptable time to let for your business relationship data to download.

To remove the email business relationship from your device:

  1. Open theSettings app on your device.

  2. Tap theAccountsmenu option.

  3. Select your account. If you have multiple Google accounts, select the Google business relationship y'all used to log into Pokémon Become.

  4. TapRemove account.

To add the account back to your device:

  1. Open theSettings app on your device.

  2. Tap theAccountsmenu option.

  3. TapAdd Account.

  4. SelectGoogle from the list of business relationship types.

  5. Follow the prompts to complete this procedure.